Version 2026-08-28.2.
This is the standard wording. Your net rate per unit is what you set in the portal, and it is the only commercial number that varies.
You tell us the net rate you want for a unit, we sell it for more than that to people coming to an event nearby, the guest pays you directly, and we keep the difference.
This agreement is between P1 Software LC, operating as Bookend ("Bookend"), and the Owner ("Owner"). It begins when Owner accepts it and continues until either party ends it under §14.
Owner lists units it owns or is authorised to let, with accurate dates, occupancy, condition and photographs, and a net rate for each. Owner grants Bookend a licence to use the listing's photographs, descriptions and Owner's name and marks to market the units; the licence ends with this agreement.
A unit sold through Bookend must be honoured as listed — same unit, same dates, same advertised condition, and §8 applies where it is not. Owner may withdraw unsold dates at any time by telling Bookend in writing.
No later than three days before each check-in, Owner supplies the check-in instructions and any house rules for the unit. House rules shown to the guest at booking bind the guest; rules invented after the sale do not.
Inventory moves through ALLOCATIONS: Owner commits specific units, dates and net rates for a specific event, Bookend records that commitment, and Owner confirms it in writing — email is enough. The recorded, confirmed allocation is "Owner's schedule" wherever this agreement says so, and §2's promise to honour a sale binds to what the schedule says, not to anyone's memory of a call.
A confirmed net rate is fixed for its dates — Bookend sells against it, so it cannot rise underneath a sale. Rate changes apply to future allocations. Withdrawing unsold dates under §2 removes them from the schedule when Bookend confirms receipt.
On confirming an allocation, Owner blocks those dates for those units on every other channel it sells through, and keeps them blocked until the dates are released. Bookend may check public calendars to verify.
Bookend markets the unit to guests travelling to a specific event, sets the guest price, takes the booking, and supports the guest up to check-in — Bookend is the guest's point of contact before arrival. Bookend sets the sell price and bears its own marketing cost.
Bookend does not operate the accommodation and does not hold Owner's money at any point.
Placement on event pages, how much of an allocation Bookend offers for sale, and priority between owners are at Bookend's discretion and reflect each owner's record of delivered stays.
The guest's card is charged ON OWNER'S OWN STRIPE ACCOUNT. Owner is the merchant of record: Owner's descriptor appears on the guest's statement and the funds land in Owner's balance, not Bookend's.
At the moment of the charge, Stripe pays Bookend its fee — the difference between Owner's agreed net rate and the price the guest paid.
⚠️ CARD PROCESSING IS DEDUCTED FROM OWNER'S ACCOUNT BY STRIPE, because the charge sits there. Owner therefore receives THE AGREED NET RATE LESS CARD PROCESSING FEES. On a $1,200 net rate sold at $1,400, at standard US pricing of 2.9% + 30c, Owner receives $1,159.10 and Bookend receives $200. Bookend's fee does not change with the cost of the card.
Owner is paid on Stripe's own payout schedule to Owner's bank, not by Bookend.
Optional guest add-ons sold at Bookend's checkout, including Protect your stay, are Bookend's products and their revenue is Bookend's.
Because the charge is created on Owner's account, Owner must complete Stripe's onboarding before any unit can be sold. Until it is complete, Owner's units are not offered for sale — they are not listed as bookable and no guest can reach a checkout for them.
Bookend will never route Owner's sale through a different arrangement to get around this.
Owner agrees to Bookend's guest cancellation policy: a guest may cancel for a full refund up to 90 days before check-in, and inside that window the booking is non-refundable. Owner may offer a MORE generous window; Owner may not offer a shorter one than the guest was shown.
A refund is issued from Owner's Stripe account, since that is where the guest's money is. Bookend will refund its own fee on the same booking so that neither party profits from a cancelled stay.
Some guests buy an optional add-on, Protect your stay, which lets them cancel for a refund inside the 90 days. Where a protected guest cancels, the refund is issued the same way and Bookend refunds its fee on the booking, so the cancellation costs Owner the booking but never more than the booking — unless Owner's schedule sets a different split for that allocation.
The event is the reason the guest booked; it is not a condition of the booking. If the event is cancelled, postponed or changed, the booking stands on its own terms: the guest's window above and any Protect your stay add-on are the only routes to a refund, and nothing about an event's fate triggers §8.
This section applies when Owner cancels a confirmed booking, double-books the unit, fails to provide it, or provides it at check-in materially different from what was listed.
The guest is refunded in full from Owner's account, and Bookend may rehouse the guest immediately in comparable or better accommodation for the same dates; Owner bears the cost of the rehousing above what the guest had paid. The guest is made whole either way — this section decides who pays for it.
Owner also owes Bookend a fee on the failed booking: 10% of the price the guest paid where the failure is 30 or more days before check-in, 25% inside 30 days, 50% inside 48 hours of check-in or later, and never less than $50. Bookend collects it by keeping its application fee on the booking and setting off the rest against amounts otherwise due to or held for Owner; any balance is payable within 14 days of written demand.
Re-letting the failed dates through any other channel is bad faith: the fee is 50% regardless of notice, and Bookend may end this agreement for cause at once. A second failure under this section within twelve months has the same effect.
None of this applies where the unit genuinely cannot be provided — destruction, natural disaster, or a legal order outside Owner's control. The guest is still refunded in full and Bookend refunds its own fee, but Owner owes no fee and no rehousing cost.
Owner is the merchant of record, so a card dispute is raised against Owner's account and Stripe debits Owner's balance while it is open.
Bookend will supply the evidence it holds — the exact terms the guest accepted, timestamped, together with the booking record — and will help Owner respond. Bookend does not control the outcome, and the card networks, not either party, decide it.
Where a dispute arises from something Bookend got wrong, Bookend will make Owner whole.
Owner is the merchant of record, so occupancy, lodging, sales and similar taxes on the guest's charge are Owner's to collect and remit, and amounts Owner receives are Owner's to report. Bookend accounts for its own taxes on its fee. Where a jurisdiction requires tax to be shown or collected in a particular way, Owner tells Bookend what the listing needs before the allocation is confirmed.
Owner warrants that it is lawfully entitled to let each listed unit for short stays — permits, registrations, HOA or lease consents included — and that it carries insurance appropriate for paying guests.
Owner indemnifies Bookend against third-party claims arising from the stay or the premises — injury, damage, or a unit let unlawfully — except to the extent Bookend caused the loss.
Guest details reach Owner to service the stay and for nothing else: no marketing lists, no resale, no contact unrelated to the booking.
Damage by a guest, and any deposit taken for it, is between Owner and the guest and is handled outside Bookend.
Neither party is liable to the other for indirect or consequential loss. Each party's total liability under this agreement is capped at the greater of $1,000 and the fees Bookend earned under it in the twelve months before the claim.
The cap does not apply to amounts Owner owes under §8, to the indemnity in §11, to fraud, or to anything the law does not allow to be limited.
Either party may end this agreement at any time on written notice, with no fee. Ending it does not undo bookings already taken: Owner honours every confirmed stay, and §7, §8 and §9 continue to apply to those bookings until they are complete. Where Bookend ends for cause under §8, unsold allocated dates are released at once.
Owner is an independent contractor and nothing here creates a partnership, agency or employment relationship. This document, together with Owner's schedule, is the whole agreement on this subject; changes must be in writing, and the version Owner accepted governs every booking taken before any change.
Governed by the laws of the State of Georgia, and the state and federal courts sitting in Georgia have exclusive jurisdiction. Notices go to the email each party has on file; Bookend's is support@bookendpartners.com.